QueryOn

Affiliate Terms & Conditions

Kavio Pte Ltd (Singapore), operating QueryOn — queryon.tech. Version 1.2 — 8 September 2026.

These Terms & Conditions (the "Terms") govern participation in the QueryOn Affiliate Programme (the "Programme") operated by Kavio Pte Ltd ("Kavio", "we", "us"), a company incorporated in Singapore, in respect of the QueryOn product available at queryon.tech. By enrolling in the Programme, accepting a referral code, or promoting QueryOn under the Programme, you (the "Partner") agree to these Terms.

1. Definitions

Referral Code — the unique code and referral link (queryon.tech/?ref=CODE) we issue to the Partner on approval, and which the Partner may personalise afterwards from their dashboard. Codes are case-insensitive. Former codes of the same Partner remain aliases of their account.

Application — the form submitted at queryon.tech/affiliate/join, comprising the applicant's legal name, contact email, Payout Details and acceptance of these Terms.

Payout Details — the bank account information supplied with the Application and used to pay commission: bank name, account holder, account number, any SWIFT/BIC, and preferred payout currency.

Recruited Partner — a Partner whose application to the Programme was submitted through another Partner's recruit link and approved by us; the introducing Partner is their Recruiter.

Referred Customer — a new QueryOn customer account whose sign-up was validly attributed to the Partner under clause 3 and recorded in our systems.

Net Revenue — subscription fees actually collected by Kavio from a Referred Customer, after deduction of the customer discount, refunds, credits and chargebacks, and excluding all taxes (GST/VAT/sales tax). Payment-provider fees are not deducted.

Paid Month — a calendar month in which at least one subscription invoice of the Referred Customer is successfully collected. Free-trial periods and months with no successful payment are not Paid Months.

Commission Terms — the commission rate, override rate and the number of eligible Paid Months recorded for the Partner in our Programme records — by default 20% (override 5%) for the first 12 Paid Months per Referred Customer, unless we agree different terms with you in writing.

Excluded Amounts — anything that is not subscription Net Revenue: AI-credit top-up purchases, one-time fees, taxes, unpaid or voided invoices, amounts from the free Starter tier, and amounts from self-referrals or fraudulent transactions.

2. Application, Approval and Referral Codes

  • You apply by completing the Application. It must be accurate: the legal name must match the identification behind the payout account, and you are responsible for the Payout Details you supply (clause 8).
  • Enrolment is at our discretion, whether you apply directly or through a Partner's recruit link. Until we approve an Application it is pending: no Referral Code is issued, nothing is attributed to you, and no commission accrues.
  • On approval we activate your account, record your Commission Terms, issue your Referral Code and email you a sign-in link to your dashboard.
  • If we decline an Application the decision is final and we will tell you the reason. You may write to hello@kavio.tech if you believe the decision rests on a factual error.
  • You may personalise your Referral Code from your dashboard once active. Your previous code remains an alias of your account, so links already published keep attributing to you.
  • Codes and links are personal to you and may not be transferred, sold or sublicensed.
  • We may pause a code for suspected abuse while we investigate; a paused code does not attribute new customers and does not accrue new commission.

3. Referrals and Attribution

  • First valid referral wins. A customer account is permanently attributed to the first Partner validly recorded against it. Attribution is not changed afterwards except to correct a documented administrative error or a fraud finding.
  • Online attribution: a visit through your referral link is remembered for 60 days on the visitor's device, and your code may also be typed into the sign-up form. Attribution is recorded at account sign-up.
  • Your referral link may point at any page of the site, and may carry a campaign tag so you can tell your own channels apart.
  • Sales-led introductions: for enterprise or hand-carried deals, you must register the lead with us in writing before making a substantive introduction. We will accept or reject a registered lead in writing within two business days.
  • One customer account (including its associated company or group) can be attributed to only one Partner. No double commission is paid.
  • Attribution technology depends on the visitor's browser and choices; we do not guarantee that every referral you initiate will be captured.

4. Customer Offer

Customers referred under the Programme receive 10% off their first three (3) Paid Months on the Essentials and Flagship plans, applied automatically at checkout. Multi-property and Enterprise plans are not discounted under the Programme. The offer cannot be combined with any other promotion, and we may amend or withdraw the customer offer for future sign-ups under clause 14.

5. Commission

  • You earn your recorded commission rate on Net Revenue actually collected from each Referred Customer, for up to your recorded number of Paid Months per Referred Customer (default: 20% for the first 12 Paid Months).
  • Commission accrues per successfully collected subscription invoice and stops immediately when the Referred Customer churns, a payment fails, or the eligible Paid Months are exhausted — whichever occurs first.
  • No commission accrues on Excluded Amounts. For clarity: AI-credit top-ups are sold at cost and never carry commission; the free Starter tier pays nothing until the customer upgrades to a paid plan and pays.
  • Enterprise (Custom) referrals are compensated only under a case-by-case written agreement.
  • Performance uplift: we may, at our discretion and subject to margin review, increase your rate (for example to 25% while you have five or more active paying Referred Customers). Any uplift applies prospectively and is recorded in your Commission Terms.

6. Recruited Partners and Override Commission

  • You may introduce prospective partners through your recruit link. Every application is subject to our approval; a Recruited Partner has no attribution and accrues nothing until approved.
  • When an approved Recruited Partner earns a direct commission, you (as their Recruiter) earn an override at your recorded override rate (default 5%) of the same Net Revenue. The override is paid in addition to — never out of — the Recruited Partner's commission.
  • An override accrues only when the underlying direct commission validly accrues, follows the same collected-cash, clawback and void rules, and only while both you and the Recruited Partner are active in the Programme.
  • Overrides apply one level deep only: there is no override on another Partner's override.
  • We may adjust override rates prospectively under clause 14.

7. Statements, Payment and Currency

  • Commission is calculated monthly in arrears on collected cash. Newly accrued commission is held as pending through a refund/chargeback review period of up to 60 days before it becomes payable.
  • We pay approved balances monthly, subject to a minimum payout threshold of US$50 (or equivalent); smaller balances roll forward.
  • Commission accrues in the currency of the underlying customer invoice. We may pay in that currency or in USD/SGD at a reasonable market rate on the payment date.
  • You are responsible for your own taxes on commission, and you will provide the payout, invoicing and tax information we reasonably request before payment. We may withhold where required by law.
  • Your dashboard is your running statement, showing per commission: customer, collected amount, rate, commission, type (direct or override) and status.

8. Payout Details and Verification

  • You are responsible for the accuracy of your Payout Details. We are not liable for payments delayed or misdirected because the details you supplied were wrong, incomplete or out of date.
  • The account holder name may legitimately differ from your legal name (for example a business or trading account). We may ask for evidence of the connection before releasing a payout.
  • We store Payout Details encrypted, restrict access to the finance and administrator roles who need them to pay you, and record each access. We never publish them and never share them with other Partners.
  • To change your Payout Details, write to hello@kavio.tech from the email address on your Programme record. For your protection this is a manual, verified change — it is not self-service.
  • Bank charges, intermediary fees and currency conversion costs applied by your own bank are yours to bear.

9. Clawback and Offsets

  • If a payment underlying a commission is refunded, charged back or found fraudulent within 60 days of collection, the related commission — including any override on it — is voided.
  • Commission already paid on a voided amount may be offset against your future commission or, at our request, repaid.
  • Commission attributable to self-referral, fraud, or breach of clause 10 is void from the outset.

10. Partner Conduct

You must not:

  • refer yourself, your own company, or accounts you control (self-referral), nor recruit yourself or accounts you control for override purposes;
  • make misleading, unsubstantiated or unauthorised claims about QueryOn, its pricing, or its results;
  • publish or distribute discount or promotion codes other than as we authorise;
  • bid on "QueryOn", "Kavio" or confusingly similar terms in paid search, or use them in advertising display URLs, without our prior written approval;
  • send spam, use cookie-stuffing, forced clicks, iframes, typosquatting or similar artificial attribution techniques;
  • promote QueryOn on or alongside unlawful, deceptive or brand-damaging content.

You must clearly disclose your material connection to QueryOn where required by applicable advertising rules (for example, "I earn a commission if you subscribe through my link").

11. Brand Use

We grant you a limited, non-exclusive, revocable licence to use the QueryOn name, the marketing assets we publish to your dashboard, and the links and QR codes generated by the link builder, solely to promote QueryOn under these Terms. You gain no ownership or other rights, you may not alter the marks or the generated codes, and the licence ends when your participation ends.

12. Relationship of the Parties

You are an independent contractor. Nothing in these Terms creates an employment, agency, partnership or joint-venture relationship, and you have no authority to bind Kavio or to give warranties on our behalf. The Programme is non-exclusive for both parties.

13. Confidentiality and Data Protection

  • Non-public information you receive about the Programme, our pricing, customers or commission statements is confidential and may be used only to participate in the Programme.
  • Each party will comply with applicable data-protection law, including Singapore's Personal Data Protection Act 2012, in respect of any personal data handled in connection with the Programme. Personal data you give us in your Application — including your Payout Details — is used to operate the Programme and pay you, and is retained while your account is active and afterwards only as long as tax and accounting law requires. You will not sell personal data obtained through the Programme.

14. Changes to the Programme

We may amend these Terms, the customer offer, or default commission and override terms for future periods by giving you at least 14 days' notice by email. Changes do not reduce commission already validly accrued. Your continued participation after the effective date is acceptance of the change.

15. Term, Suspension and Termination

  • Either party may end participation at any time on written notice (email suffices).
  • We may suspend or terminate immediately for breach of these Terms, fraud, or conduct that risks harm to QueryOn or its customers.
  • On termination without breach: commission validly accrued and surviving the clause 9 review is paid in the normal cycle; no new attribution or accrual occurs after the end date.
  • On termination for breach or fraud: unpaid commission connected to the breach is forfeited.
  • If a Recruiter leaves the Programme, overrides stop; the Recruited Partner's own terms are unaffected.

16. Disclaimers and Liability

  • The Programme is provided "as is". We do not guarantee any level of referrals, conversions or earnings.
  • To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability under these Terms is capped at the commission paid or payable to you in the six (6) months before the claim arose.
  • Nothing limits liability for fraud or for anything that cannot be limited by law.

17. General

  • These Terms are the entire agreement about the Programme and supersede prior discussions.
  • You may not assign your rights without our written consent; we may assign to an affiliate or in a corporate reorganisation.
  • If a clause is unenforceable, the rest remains in force. A failure to enforce is not a waiver.
  • Notices to us: hello@kavio.tech. Notices to you: the email on your Programme record.

18. Governing Law

These Terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction, save that we may seek injunctive relief in any court of competent jurisdiction to protect our intellectual property.